People are often surprised at how quickly we respond however occasionally, for various reasons, there will be an email or two that slips past us. Often it was put in the junk mail folder and we didn’t notice it right away. If it has been more than a couple of days since you’ve contacted us and you haven’t heard back (and it’s not because it’s the weekend) then please contact us again using our site contact form just to be sure it doesn’t also go to junk mail. We have never and will never intentionally ignore an email unless we think it has a virus. Lastly, double check and make sure your email address is being entered correctly, you'll be surprised how often auto-fill errors happen.