Please refer to your tracking number first to check if the package has reached your destination country. In some cases an International tracking number may be used on your countries own postal courier website which may provide more information.

Bear in mind that even though shipping to your country is possible, delivery may take longer for certain countries for reasons out of our control, the following countries and regions have the estimated delivery times as follows:

Mexico: 35-45 days
Brazil: 30-40 days
Israel: 21-35 days
Latin America: 35-45 days

If your package has not yet arrived and it is over the expected delivery time listed on the product page please let us know via the contact form with your order number and we will investigate it for you.

Lastly, the guidelines we post for delivery times on the product pages are just estimates. Once your items leave our packaging centre they are out of our hands and there are many possible reasons the package may be delayed, however we will always do our best to keep you informed.